Shipping policy

SHIPPING POLICY

ARTICLE 1 — HANDMADE PRODUCTION

At VENUZA NAILS, every order is carefully made in our workshop located in France.

Our Press-On Nails are entirely handmade after your order has been confirmed. This handmade production process requires a necessary preparation period in order to ensure a high level of quality.

Each creation is inspected before being shipped.

ARTICLE 2 — PRODUCTION TIMES

The production time indicated on our online store refers solely to the time required to handmade your order.

This production time is separate from the delivery time provided by the carrier.

Production begins only once:

  1. your payment has been confirmed;

  2. all information required for production has been received;

  3. your order is complete and confirmed.

During periods of high activity, collection launches, promotional campaigns or exceptional events, production times may be extended.

ARTICLE 3 — ORDER PREPARATION

Each order is carefully checked before shipment.

Products are packaged to provide the best possible protection during transit.

A quality control check is carried out before the parcel is finally sealed.

ARTICLE 4 — SHIPPING CARRIERS

Orders are shipped using the carriers offered on the Website at the time the order is placed.

The available carrier may vary depending on:

  1. the destination country;

  2. the weight of the parcel;

  3. the selected delivery method;

  4. or logistical requirements.

VENUZA NAILS reserves the right to replace one carrier with another offering an equivalent level of service when necessary to ensure proper delivery of the order.

ARTICLE 5 — SHIPPING DESTINATIONS AND DELIVERY FEES

VENUZA NAILS currently ships orders to the following destinations:

France

Colissimo Standard with Tracking

  • Estimated delivery: 2–4 business days

  • Shipping fee: €4.90

  • Free shipping on orders over €90

Mondial Relay – Pickup Point / Locker

  • Estimated delivery: 3–6 business days

  • Shipping fee: €3.90

  • Free shipping on orders over €90

Belgium & Luxembourg

Colissimo Standard with Tracking

  • Estimated delivery: 3–6 business days

  • Shipping fee: €7.90

  • Free shipping on orders over €90

European Union

Germany, Austria, Italy, Spain, the Netherlands, Portugal, Ireland, etc.

Colissimo Standard with Tracking

  • Estimated delivery: 4–8 business days

  • Shipping fee: €8.90

  • Free shipping on orders over €90

Europe – Other Countries

Including:

Bulgaria, Croatia, the Czech Republic and other European countries served by VENUZA NAILS.

Colissimo Standard with Tracking

  • Estimated delivery: 7–12 business days

  • Shipping fee: €9.90

  • Free shipping on orders over €90

United Kingdom

Colissimo International with Tracking

  • Estimated delivery: 7–12 business days

  • Shipping fee: £10.90

  • Free shipping on orders over £78

Switzerland

Colissimo International with Tracking

  • Estimated delivery: 7–12 business days

  • Shipping fee: CHF 11.90

  • Free shipping on orders over CHF 82

United States

Colissimo International with Tracking

  • Estimated delivery: 7–12 business days

  • Shipping fee: $15.90

  • Free shipping on orders over $110

The delivery times provided are estimates supplied by the carriers and are expressed in business days.

Applicable shipping fees are displayed before the order is definitively confirmed.

VENUZA NAILS reserves the right to modify the countries served, shipping carriers, delivery fees or free-shipping thresholds at any time. The conditions applicable to an order are those displayed at the time the order is confirmed.

ARTICLE 6 — SHIPMENT TRACKING

When a tracking number is provided by the carrier, it will be sent to the customer as soon as the order has been shipped.

The customer is responsible for tracking the parcel using the information provided and for taking any necessary action in the event of a delivery attempt, a parcel being held for collection or a request for information from the carrier.

ARTICLE 7 — DELIVERY TIMES

Delivery times stated on the Website are estimates only.

They may vary depending in particular on:

  1. the destination country;

  2. periods of high activity;

  3. weather conditions;

  4. customs procedures;

  5. logistical constraints;

  6. or any event beyond the reasonable control of VENUZA NAILS.

A delay attributable to the carrier does not, by itself, constitute grounds for a refund, compensation or cancellation of the order, subject to any mandatory rights provided by applicable law.

ARTICLE 8 — CARRIER LIABILITY

Once the parcel has been collected by the carrier, transportation is the responsibility of the carrier.

VENUZA NAILS cannot be held responsible for delays, delivery errors, postponed deliveries, industrial action, logistical incidents or other difficulties attributable to the carrier.

Any transport-related claim may require an investigation to be opened with the relevant carrier. The processing time for such an investigation depends solely on the carrier.

ARTICLE 9 — DELIVERY ADDRESS

The customer is solely responsible for the accuracy of the information provided when placing the order.

In the event of an error concerning the name, address, postal code, country or any other information required for delivery, VENUZA NAILS cannot be held responsible for any delay, failed delivery or return of the parcel.

Any costs associated with a new shipment remain the responsibility of the customer.

ARTICLE 10 — LOST, DAMAGED OR MARKED-AS-DELIVERED PARCELS

If a parcel is lost, damaged or subject to a delivery issue, the customer is invited to contact VENUZA NAILS as soon as possible so that a claim can be opened with the carrier.

When a carrier officially confirms delivery of a parcel to the address provided when the order was placed, VENUZA NAILS cannot be held responsible for any disappearance, theft or other situation occurring after delivery.

Any compensation decision will depend on the findings of the carrier's investigation and any applicable coverage or guarantees.

ARTICLE 11 — CUSTOMS AND IMPORTATION

Orders shipped outside the European Union may be subject to customs duties, import taxes, administrative fees or other charges imposed by the authorities of the destination country.

Any such charges remain entirely the responsibility of the customer.

VENUZA NAILS has no control over these amounts and cannot be held responsible for delays or procedures relating to customs clearance.

ARTICLE 12 — FORCE MAJEURE

VENUZA NAILS cannot be held responsible for any shipping or delivery delay resulting from an event beyond its control, including natural disasters, pandemics, industrial disputes, interruption of postal services, cyberattacks, administrative decisions or any other event constituting force majeure.

ARTICLE 13 — PARCELS RETURNED TO SENDER

If a parcel is returned to VENUZA NAILS, in particular due to:

  1. an incorrect or incomplete delivery address;

  2. refusal of the parcel by the recipient;

  3. failure to collect the parcel within the applicable timeframe;

  4. repeated absence during delivery attempts;

  5. or any other circumstance attributable to the customer,

the order will be returned to VENUZA NAILS.

The customer may request a new shipment after paying the applicable new shipping fees in advance.

Initial shipping fees remain payable to VENUZA NAILS and will not be refunded.

ARTICLE 14 — DELIVERY DELAYS

Delivery times stated on the Website are estimates only.

Delays beyond the control of VENUZA NAILS may result in particular from:

  1. periods of high activity for carriers;

  2. customs procedures;

  3. weather conditions;

  4. exceptional events;

  5. congestion within logistics networks;

  6. or any other circumstance beyond our control.

A delivery delay does not, by itself, constitute grounds for cancellation, refund or compensation, subject to any mandatory provisions of applicable law.

ARTICLE 15 — PARCELS HELD FOR COLLECTION

When the carrier leaves a delivery notice or informs the customer that their parcel is available at a pickup location, the customer is responsible for collecting it within the timeframe communicated by the carrier.

If the parcel is not collected within the applicable timeframe, it may be returned to VENUZA NAILS.

Any financial consequences resulting from failure to collect the parcel remain the responsibility of the customer.

ARTICLE 16 — CHECKING THE PARCEL UPON DELIVERY

Upon receipt of the order, the customer is advised to check the apparent condition of the parcel.

If the parcel is visibly damaged, opened or shows any apparent anomaly, we recommend that the customer:

  1. take photographs before opening the parcel;

  2. retain the original packaging;

  3. report the issue to the carrier whenever possible;

  4. then contact VENUZA NAILS as soon as possible.

These steps help facilitate the processing of any potential claim with the carrier.

ARTICLE 17 — INTERNATIONAL ADDRESSES

For deliveries outside France, the customer is responsible for ensuring that all information required for delivery is accurate, including:

  1. full name of the recipient;

  2. complete address;

  3. postal code;

  4. state, province or region where required;

  5. telephone number;

  6. any information required by the destination country.

Any error that may prevent delivery remains the responsibility of the customer.

ARTICLE 18 — CHANGES TO DELIVERY METHODS

VENUZA NAILS reserves the right to modify at any time:

  1. the carriers offered;

  2. shipping fees;

  3. countries and regions served;

  4. estimated delivery times;

  5. free-shipping thresholds.

The conditions applicable to an order are those displayed at the time the order is confirmed.

ARTICLE 19 — SHIPPING CONTACT

For any questions regarding a shipment, tracking number or delivery, our customer service team remains available to assist you.

VENUZA NAILS

15 Rue des Chênes
46090 Espère – France

Email: contact.client@venuzanails.com

Customer Account: https://account.venuzanails.com/

We are committed to assisting each customer with carrier-related procedures whenever necessary, while respecting the procedures and timeframes imposed by the carrier.