Privacy policy

PRIVACY POLICY

Last updated: July 9, 2026

Venuza Nails operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalised shopping experience (collectively, the “Services”).

Venuza Nails is a Shopify-powered store, which enables us to provide you with the Services.

This Privacy Policy explains how we collect, use and disclose your personal information when you access or use the Services, make a purchase or carry out any other transaction, or when you otherwise communicate with us.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read and understood this Privacy Policy and the ways in which your information may be collected, used and disclosed as described herein.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information”, we mean information that identifies you or that can reasonably be linked to you or another individual.

Personal information does not include information that is collected anonymously or has been rendered non-identifiable so that it cannot identify you or reasonably be linked to you.

Depending on how you interact with the Services, where you reside, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

Contact information, including your name, address, billing address, shipping address, telephone number and email address.
Financial information, including credit card, debit card and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation and other payment details.
Account information, including your username, password, security questions, preferences and settings.
Transaction information, including the items you view, place in your shopping cart, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
Communications with us, including information you provide in your communications with us, such as when you contact customer service.
Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
Usage information, including information about how and when you access or interact with the Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to implement certain technologies and when they collect or process personal information on our behalf;
From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, customising and improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process your payments, process your orders, remember your preferences and the items you are interested in, send you account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipments, facilitate potential returns and exchanges, enable you to post reviews, and provide a personalised shopping experience, such as recommending products based on your purchases. This may include using your personal information to make the Services more relevant to you and improve them.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications by email, SMS or postal mail, and showing you online advertisements relating to products or services on the Services or on other websites, including based on items you have previously purchased or added to your shopping cart, as well as your other activities on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding fraudulent, illegal, dangerous or malicious activity, protect public safety and secure our Services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password or any other access credentials with anyone.
Communicating with you. We use your personal information to provide customer service, respond to your requests, provide effective services and maintain our business relationship with you.
Legal purposes. We use your personal information to comply with applicable laws or respond to valid legal proceedings, including requests from law enforcement agencies or government authorities, to investigate or participate in civil discovery proceedings, potential or ongoing litigation or other legal proceedings, as well as to enforce our terms or policies or investigate potential violations thereof.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy.

These circumstances may include:

With Shopify, service providers and other third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer service, cloud storage, order processing and shipping.
With business and marketing partners in order to provide you with marketing services and advertisements. For example, we use Shopify to support personalised advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you reside, you may have the right to request that we do not share information about you for the purpose of showing you targeted advertising and marketing content based on your online activity across different merchants and websites. You may exercise your rights to opt out of these uses here:
https://www.venuzanails.com/pages/data-sharing-opt-out
When you instruct us, make a request or otherwise consent to the disclosure of certain information to third parties, for example to enable us to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or more generally within our group of companies.
In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligation, including in response to subpoenas, search warrants or similar requests, to enforce applicable terms of service or policies, or to protect or defend the Services, our rights and the rights of our users or third parties.

OUR RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than the country in which you reside, in order to provide and improve the Services.

In addition, in order to protect, develop and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our Store, as well as with other merchants and Shopify.

To provide these enhanced features, Shopify may use personal information collected from your interactions with our Store, other merchants and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including for responding to requests to exercise your rights regarding the use of your personal information for these purposes.

For more information about how Shopify uses your personal information and the rights available to you, please consult the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Depending on where you reside, you may exercise certain rights relating to your personal information through the Shopify Privacy Portal:

https://privacy.shopify.com/en

THIRD-PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness or reliability of information available on such websites.

Information that you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without any restriction on its use by us or by a third party.

The inclusion of such links does not, in itself, imply any endorsement of the content of these platforms or their owners or operators, unless otherwise stated on the Services.

CHILDREN’S DATA

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in their jurisdiction.

If you are the parent or legal guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” personal information, as those terms are defined under applicable law, relating to individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

Please note that no security measure is perfect or completely impenetrable, and we cannot guarantee “perfect security”.

In addition, any information you send to us may not be secure while being transmitted.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time for which we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with our legal obligations, resolve disputes or enforce any applicable agreement or policy.

YOUR RIGHTS AND CHOICES

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information.

However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse your request to the extent permitted by law.

Right of access / right to information. You may have the right to request access to the personal information we hold about you.
Right to deletion. You may have the right to request the deletion of the personal information we hold about you.
Right to correction. You may have the right to request correction of inaccurate personal information we hold about you.
Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request that it be transferred to a third party, in certain circumstances and subject to certain exceptions.
Right to opt out of the sale or sharing of personal information for targeted advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information or to object to the processing of your personal information for purposes considered “targeted advertising”, as defined by applicable privacy laws. You may exercise your rights to opt out of these uses here:
https://www.venuzanails.com/pages/data-sharing-opt-out

Please note that if you access our website with the Global Privacy Control opt-out preference signal enabled, depending on where you reside, we will automatically treat this as an opt-out request for the device and browser you are using to access the website.

If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account.

For more information about Global Privacy Control, please visit:
https://globalprivacycontrol.org/

With the exception of Global Privacy Control, we do not recognise other “Do Not Track” signals that may be sent by your web browser or device.

Communication preferences. We may send you promotional emails. You may unsubscribe from these communications at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, such as messages relating to your account or orders you have placed.

IF YOU RESIDE IN THE UNITED KINGDOM OR THE EUROPEAN ECONOMIC AREA

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided under local law, you may have the following additional rights:

Right to object to or restrict processing: You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.
Right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the lawfulness of processing carried out on the basis of your consent before its withdrawal will not be affected.

You may exercise these rights through the relevant options available within the Services or by contacting us using the contact details provided below.

For more information about how Shopify uses your personal information and the rights you may have, including rights relating to data processed by Shopify, please visit:

https://privacy.shopify.com/fr

We will not penalise you for exercising any of these rights.

We may need to verify your identity before processing your request, to the extent required or permitted by applicable law.

Where permitted by applicable law, you may appoint an authorised representative to exercise your rights on your behalf.

Before accepting such a request from an authorised representative, we may require the representative to provide proof that you have authorised them to act on your behalf. We may also ask you to verify your identity directly with us.

We will respond to your request within the timeframes required by applicable law.

COMPLAINTS

If you wish to file a complaint regarding our processing of your personal information, please contact us using the contact details provided below.

Depending on where you reside, you may have the right to challenge our decision by contacting us using the contact details below or by filing a complaint with the competent data protection authority in your region.

For the European Economic Area, a list of the relevant data protection supervisory authorities is available here:

https://edpb.europa.eu/about-edpb/about-edpb/members

INTERNATIONAL DATA TRANSFERS

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or, where applicable, an equivalent agreement issued by the competent authority in the United Kingdom, unless the data transfer is made to a country recognised as providing an adequate level of protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons.

We will publish the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.

CUSTOMER REVIEWS VIA JUDGE.ME

To collect and display customer reviews, VENUZA NAILS uses the Judge.me platform.

When you choose to publish a review, certain information, such as your first name, rating and review content, may be processed in accordance with the privacy policy of this service provider.

LOYALTY PROGRAMME

When you join our loyalty programme, certain information relating to your orders and customer account may be used to manage your points, rewards and benefits.

CONTACT

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may contact us by telephone at:

📞 +33 7 81 49 72 43

or by email at:

📧 contact.client@venuzanails.com

or by post at:

VENUZA NAILS
15 Rue des Chênes
46090 Espère
France

For the purposes of applicable data protection legislation, VENUZA NAILS is the data controller responsible for your personal information.